Cruising Excursions Limited - Data Protection Policy
Cruising Excursions Ltd, the operators of this web site, would like to reassure you of any concerns you may have over the privacy of your personal information.
This statement outlines:
- Cruising Excursions Ltd's Data Protection Policy
- What personally identifiable information of is collected through this web site;
- How the information is used by Cruising Excursions Ltd; What choices are available to you regarding collection, use and distribution of the data
- How you can correct or update the information
Data Protection Policy
The 1998 Data Protection Act regulates the processing of personal data whether held electronically or in printed form. Cruising Excursions Limited is registered as a Data Controller under the Act and complies with the Data Protection Principles set out in the Act.
The company needs to process personal information about its customers to allow it to complete travel bookings, to facilitate delivery of tickets, administrate accounts, and keep customers informed of our activities. In addition data may be transferred outside of the European Union where such data is necessary for Cruising Excursions Ltd to complete a contract transaction with the data subject, or where it is required by a supplier to provide services covered by a contract with the data subject. Corporate information is not subject to the Data Protection Act.
All data subjects are entitled to know what information the company holds and processes about them and why; how to gain access to it; how to keep it up to date; and what the company is doing to comply with its obligations under the 1998 Act. All data subjects have the right to access any personal information kept about them by the company, either on computer or in a manual filing system. Some information can be accessed automatically by the data subject if they hold an authorised logon password. For information not automatically available, a subject access request may be made in writing only to the Data Protection Manager. The company may assert the right to make a charge on each occasion that such access is requested. In such cases a maximum charge of £10 would apply.
The company aims to comply as quickly as possible with requests for access to personal information and will ensure that it is provided within 21 days unless there is good reason for delay (and in any event within 40 days). When a request for access cannot be met within 21 days, the reason will be explained in writing to the data subject making the request. All data subjects have the right to request that their information be amended, erased or not used to make contact with them for marketing purposes. However Cruising Excursions Ltd cannot alter information used as part of a past contract between the data subject and the company (for example a travel booking). The 1998 Act sets down a formal procedure for dealing with data subject access requests, which the company follows.
It is a condition of registration of members, affiliates, and direct purchase customers that they agree to the company's processing of specified classes of personal information. In general files will be kept for the period of the data subject's involvement with the company, and will be reviewed regularly to ensure the data is deleted when it is no longer necessary for processing.
Further details are available from the UK Compliance Officer (see below).
Frequently Asked Questions
What personally identifiable information is collected through this web site and how it is used by Cruising Excursions Ltd:
While you are browsing the pages
Our web server (through use of your IP address) automatically collects general information, such as which page user's access. An IP address is a number automatically assigned to your computer whenever you are on the Internet. We use your IP address to monitor the number of pages accessed, help diagnose problems with our server, and to administer our web site. We do not link your IP address to anything personally identifiable, so you will remain anonymous in the analysis of these logs.
Registration Forms
By its very nature such schemes requires that visitors choosing to participate submit some basic contact information through our signup forms. This information may include contact name, organisation name, address, telephone and fax numbers and your email address. We will use this contact information to send you information about our company, new schemes and web site features, special promotions and competitions. You may opt-out of receiving future postal or e-mailings; see the "your choice to opt-out" below.
Cookies
Cookies are locally saved text files that can only be accessed by your browser, they are not accessible by our server. This web site includes the use of cookies purely to assist your navigation around the site. We do not save any personal information to these cookies. Please be aware you can change the properties of your Internet browser to prevent cookies being saved and supplied to servers.
Email Contact
Direct email communication with Cruising Excursions Ltd will result in your email address being added to a mailing list for future promotions. (but see 'opt-out' provisions below).
Competitions/Promotions
Occasionally we may outline promotions or competitions through these web pages or one of our publications. Information gathered for these are identical to registering as described above. All information collected from such activities are used in the same way as registration information as described above.
Your choice to opt-out
Our site provides users the opportunity to opt-out of receiving communications from us or third parties at the point of request for information. In addition, you may choose to opt-out of receiving future communications or future participation in the scheme by unsubscribing from any of the marketing information sent to you or:
Sending an email to
admin@cruisingexcursions.com
Send mail to the following postal address
Cruising Excursions Ltd
Cruise Suite
Vienna House
International Square
Birmingham International Park
Bickenhill Lane
Solihull
B37 7GN
Corrections and Updates
You can request changes or updates to your registered information by going to the Members area of the web site or:
Recording of telephone conversations
Cruising Excursions Ltd records telephone conversations made to it as part of a strategy of continued business improvement. The recording process is carried out in accordance with the operational guidance on monitoring and recording telephone calls under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.
Under those regulations recording of telephone conversations is allowed to 'establish the existence of facts, ascertain compliance with regulatory or self-regulatory practices or procedures, and to ascertain or demonstrate standards which are or ought to be achieved'. Cruising Excursions Ltd is committed to a continual review of the quality of its operations and business practices, and the ongoing development of training for its staff. Calls may therefore be recorded or monitored and used internally for training or quality purposes.
Cruising Excursions Ltd is registered under the Data Protection Act 1998 (registration TBA), and the recording of telephone conversations will strictly abide by the conditions imposed by that registration . Under the Act any processing of personal data must be:
- fairly and lawfully processed
- processed for limited purposes and not in any manner compatible with those purposes
- adequate, relevant and not excessive
- accurate
- processed in accordance with the individuals rights
- Secure
Cruising Excursions Ltd will not use data from any recording for any purpose other than to fulfil its contractual obligations with its client, and will not provide any recordings to any third party. All recordings are stored securely, and will only be retained for as long as is necessary.
Sending an email to
admin@cruisingexcursions.com
Send mail to the following postal address
Cruising Excursions Ltd
Cruise Suite
Vienna House
International Square
Birmingham International Park
Bickenhill Lane
Solihull
B37 7GN
Requests for copy of personal information
You can request a copy of the information held for you by sending a letter to:
UK Compliance Officer
Cruising Excursions Ltd
Cruise Suite
Vienna House
International Square
Birmingham International Park
Bickenhill Lane
Solihull
B37 7GN
(enclose a cheque for £10.00 made payable to Cruising Excursions Ltd - please do not send cash)
