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If you wish to talk with one of our destination advisers please click on the button below. We will be happy to answer any questions relating to your excursions/activity enquiry.
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Frequently Asked Questions
Why should I book with Cruising Excursions?
We offer a new and refreshing alternative to the "samey" and over-priced excursions offered by the cruise lines. We have over 5000 great shore excursions in 100's of ports Worldwide at prices up to 60% lower than the cruise lines.
Is there a risk I'll miss my ship if I don't book through the cruise line company?
No. We guarantee to get our customer back in time for your cruise ships departure.
All of our tour operators and organisers are fully aware of the ship's departure time, and will have you back to the ship in plenty of time prior to sailing. Our travel partners are professionals – selected for their local knowledge, reliability and great value for money.
If for reasons beyond our control, for example road accidents etc we will take you to your next port of call at no extra cost to you.
Are you members of any organisations
Yes, we are members of ABTA (Association of British Travel Agents), number Y343X.
How do I receive my confirmation and my excursions/activity vouchers?
When you book your tour(s) on line you will receive email confirmation of your booking. Your vouchers with full joining instructions will be emailed to you 28 days before your departure.
What happens if my ship doesn't port at the destination?
If your ship doesn't port at the destination where you have booked your excursion, we will offer you a full refund or arrange an alternative excursion in another port on your of your choice.
When do I pay?
If your excursion is due to take place outside of 10 weeks from today’s date, and you would like to take advantage of our low deposit of 25% of your total excursions booked, then please add the text "Deposit only" to the special request box when you check out. Your card will then only be debited at 25% of your total excursions booked. Balance payable 10 weeks before the date of the tour. If you are traveling within 10 weeks of departure of your first tour then full payment is required at point of booking.
Can I Make Group Bookings?
You are able to pay a deposit in order to secure your reservation. The deposit required will be advised at the time of quotation this is normally 25% of the total tour value; with the balance payable 10 weeks prior to departure. For more information on Group Bookings please email email@example.com
Which currency will be charged to my card?
Our activities and tours are priced in GBP (£ Sterling) – if your card is issued based on a different currency the exchange rate used is determined by your credit card company.
When should I reserve my shore excursion?
We recommend to book your excursions as early as possible to get the best price. Our most popular excursions often sell out quickly, so we would suggest you book your space early to give you the best chance of reserving your first choice in each of the ports.
How close to departure can I reserve my cruising excursion?
Subject to availability up to 7 days prior to the tour date. Within 3 days we may be able to help – please call our experienced late booking team – we are open Mon – Sun 0800-0000, call 0800 091 8274.
What is a tailor made tour?
We can create a bespoke tour for you and your group. We can refine tour itineraries, times and durations as well as include specific requests. Please call us Mon – Sun 0700-0000, on 0800 091 8274 for more details
Where do I go to join my tour?
Full and clear joining instructions are provided on where to go and at what time. We also include contact details if for any reason you are unable to meet up with your guide.
This will be sent 28 days before departure, if you have not received your documents and you are traveling within the next 28 days please call us on 0800 091 8274.
How much should we tip?
Tipping is strictly optional. But always appreciated. £2-£3 a person is a good guide.
Can I invite people who I meet on the cruise?
Subject to availability we are more than pleased to assist. If you have booked a private tour for, example, 4 people and the vehicle size reserved is for 8 passengers then you will be able to add up to 4 passengers to your private tour. Please note that the extra 4 passengers will need to pay for the non-transport aspects of the tour such as entrance fees and meals (if included).
Can I change my reservation?
If you need to amend or cancel your reservation please contact our Customer Service team during normal office hours Mon – Sun 0700-0000 call 0800 091 8274 or email us at firstname.lastname@example.org. Please note there is an administration charge of £10 per amendment.
Are Children's Prices Available?
Yes. Many of our tours and activities offer child reductions. Please refer to individual excursions. Infants aged under 2 on the date of the tour can travel on a parent's lap and are not charged on specific tours.
Will you give us a local number for the tour organiser / local guide?
Yes. Included with your tour or activity joining instructions will be the telephone number of the local tour organiser / local guide.
Do you work with Travel Agents?
We are more than happy to work with travel professionals. You can register online here. Alternatively call us on 0800 091 8274 or email email@example.com to speak to our sales team on how you can register with Cruising Excursions.
Are there any minimum age requirements?
For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years cannot participate without a parent or guardian.
A few of our tour organisers may allow an unaccompanied minor on a tour if a waiver is signed by the parent or guardian in the operator's presence. Please refer to individual tours for any restrictions.
What do you recommend for physically challenged passengers?
We have a number of tours that are suitable for physically challenged passengers, please refer to the individual excursion for more details.
Transportation on some excursions may be able to accommodate collapsible wheelchairs when stored, however motorised wheelchairs are often too large and we would recommend you reserve independent transportation for your convenience and comfort.
If you require any further assistance please call us free on 0800 091 8274 and our representatives will be able to suggest suitable excursions.